The staff (lady at the counter) was extremely rude when I was asking for help to locate lost luggage. Also, this was because the bus driver at Cincinnati forced me to not get a tag on my bag and stand in line instead, which caused the baggage to be left behind at the Columbus station. The driver blatantly denied that we ever had this conversation. Extremely poor service and horrible staff at the counter.
I nearly missed my flight because the bus driver had to take his break (even though the bus was 45 minutes late). I understand needing to take a break, but if this is the case there should be backup drivers to step in so all the passengers are not late to their prior engagements. We were all on our toes for over an hour.
The African-American person who told me he is the supervisor was extremely rude. He was cleaning the floor, and I just asked if there is anybody on the front desk. He loudly and rudely answered me with a smirk on his face. Then he started to talk about Trump when I was waiting for my ticket to be printed. But the ticket was cheap, and I guess you get what you paid for. They compensate the cheap ticket with rude service so be prepared.
Booked ticket online to depart at 5:am for Brooklyn NY. One of the lazy front desk folk who looked like they all slept in the back office printed my ticket & gave it back to me without even informing me that some stupid driver cancelled & they have to put me on a bus that departs at 11:am!!! I only found this out after standing in the loading zone & was checking the print out. Thought I would have been on my way when the 11 O clock bus finally started to load up then they stopped loading & said that bus is full we got to wait on the next one which is 45 mins away in Dayton...the rest is history. Now this bus station needs a refresh! Has rapidly deteriorated over the years, terrible service, filthy bathrooms, shabby looking overnight desk folk, late buses & nothing positive to mention. Never again!!!
Mary in baggage claim was more than helpful today. She went out of her way to help me locate a lost bag, while many people on the phone in other Greyhound stations (on the way) were not even interested in making an inquiring phone call! Thank you so much Mary!
Greyhound is a US Bus Station based in Columbus, Ohio. Greyhound is located at 111 E Town St, Columbus, OH 43215, USA.
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