I love this Kohl's at Olentangy. The customer service is always great, and the store has a convenient location. I have been shopping here for a while and just had another great customer service experience with Brandon at checkout and another woman who greeted me at the store entrance.
Always pretty busy around the holidays, but great sales on decent quality stuff. They've expanded their repertoire from just clothes to TV's and appliances and toys and electronics of all sorts... It's kinda odd, but the sales and the "Kohl's cash" offer makes it pretty enticing. This location particularly has an interesting organizational system of "moldy chaotic neatness" (as one of the employees told me). They will absolutely do whatever they can to help you find anything or at the very least order it for you.
Not very happy with the lady at the jewelry counter. I waited there 5 to 8 minutes while she dealt with other people which was fine and she saw me and didn't let me know that I was to take a number. So I left and we'll spend my money elsewhere....
Their customer service is amazing. They stand in customers' shoes. I went to pick up an online order yesterday, but they told me they could not locate the item. The staff, named Mike, reached out on the matter. He first figured out that I did not pick it up within the time frame, so the system cancelled my order. However, he went looking for the item and found it's not shipped back yet. I was very disappointed then as I never heard of the rule before. I checked my email account and did find the reminder email. I did not saw the email earlier because I seldom used that email account. My wife was really mad at me at the moment too. Thankfully, Mike talked to the manager about the issue. They decided to give me an honor, so I could rebuy the item with the same price as we did during Cyber day deals. We really appreciate their patience and kindness act. They really stand in customers' shoes. Thank you, Mike!
If you’re willing to wade through piles of disorganization for the sake of finding some real gems then this is the place. Kohl’s is essentially the Taco Bell of clothing stores. You will go home with a bag weighing ten pounds and wonder how you only paid five bucks for it.
Kohl S Olentangy is a US Department Store based in Columbus, Ohio. Kohl S Olentangy is located at 3360 Olentangy River Rd, Columbus, OH 43202, USA.
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