Always giving you the run around and never a straight forward answer.. if you try and use a discount that one of your other members says they try to make the member with the email pay for it even though it doesn’t say anything about that In the email. Tried to MAKE me do a tour and not easy to work with; didn’t bother signing up with customer service like that. I just want to be straight forward and it seems this place is not that way. Don’t recommend.
Movie room is nice, but lately I more often than not dislike the movies they show.
Great facility/ Kind Staff
Would NOT recommend the personal training sessions (1 session = 25min = $55-65). Not worth the value; especially if you're paying $30 a MONTH for full access throughout the gym during operating hours. More insight into the value: during my trial session, I witnessed a client and her mother share a session (25min), their Personal Trainer (PT) stood idly by and watched his/her clients perform workouts, occasionally adjusting their posture but mostly chatted about social/ personal life. My PT, however, though a very friendly guy, was more focused on selling me on signing up for PT sessions - I realized this more when he asked me if I was serious about my goals during the conversation. Though I understand he's just "doing his job" that tactic may not go over well with someone who has never been consistent working out. For me, it didn't phase me - for someone else, they may feel they have to dish out loads of money to reach their goals. I met my goals and maintained them before signing up ( I just really appreciated their gym included a sauna - terrible reason for joining a gym). One final note, although no contract is involved - it's definitely a hassle cancelling. I was told I could not cancel via phone or online - I must come in to speak with the Operations Manager (OM). The Operations Manager is available Monday - Friday/ 9 AM - 5 PM . When I arrived, I was then told he [OM] was busy watching ____ videos. He [front-desk attendant] offered an option to cancel via sending an email (which would take 2-3 business days). I proceeded to tell the front-desk attendant to alert the manager, especially considering I left my job early to cancel this membership. The OM finally came over and quickly handled the cancellation. Again, great facility - but I do not recommend the PT sessions.
Horrible! If I could give a zero I would. I've been trying to cancel my membership for two months now and no one will help me. They're quick to take my money though. Avoid this place at all cost!
I have been coming here for 2 years. Always clean, not too crowded morning/daytime. Good staff and instructors.
La Fitness is a US Gym based in Columbus, Ohio. La Fitness is located at 5959 Hamilton Rd, Columbus, OH 43230, USA.
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