The staff is very friendly and helpful, the selection is large for watches and bags
Sales person was very helpful and honest about their brand of watch great help when getting my sons watch fitted for his wrist.
Worst customer service I have ever encountered. Manager was a snippy, condescending poor excuse for a retail employee. Was just in the Easton store at 3:00 pm on Saturday, July 15, 2017. The manager made a scene and repeatedly mockingly apologized after making me wait for 20 minutes to find out she could not credit my daughter's debit card on a return. If she is a representation of Fossil employees they are in serious danger of staying afloat. Seriously, go anywhere else but here.
Clean, well organized store. But they are SO PUSHY! They want you to try everything on. I was only in this store for 5 minutes and had already been bombarded by THREE sales associates. I planned on buying a smart watch but I absolutely could not get out of there fast enough. I won't be back, simply because I don't like to be a "sale". I want to be a customer! Especially if I'm making that kind of investment in what I would consider to be a great product. I understand that these associates probably have high goals to reach and they are expected to utilize this method of sales, but I cannot express enough that it is NOT WORKING. I would never give this store a dime!
Love the watches here and O can always find masculine casual bracelets here for my son or my husband that I know they'll love wearing.
Fossil Store is a US Store based in Columbus, Ohio. Fossil Store is located at 172 Easton Towne Center, Columbus, OH 43219, USA.
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