Very helpful! They take care of everything I could ask for!
Terrible customer service. I ordered a textbook online that took over a month to ship (after paying for 3-5 business day shipping). I tried cancelling the order online but they told me I would have to return the book in store when I received it. I went to this location and stood in the checkout line for 10 minutes. Employees were in the general area, saw me standing there, but no one preceded to offer me assistance. I then went back to the customer service desk and experienced the same situation. After approaching an employee I was rudely told to go back to the checkout line. I finally tracked down another employee to help me. When she scanned the receipt she told me I would have to return the book by mail and then immediately walked away. I was never greeted, asked if there's any other way I can be helped, told to have a good day, nor apologized to for the lack of assistance. I will continue ordering my books on Amazon and will never purchase from a Barnes and Noble ever again.
This is one my favorite Barnes & Nobles to go to. There is always this feeling of calm when you walk in. It's quiet and inviting. Plus there is a Starbucks inside.
I had someone help me that was soooo very helpful. She went above and beyond just to help me find stickers. And we did find some! The same lady helped me locate the book I needed at another location and had them reserve it. I also got a coupon for 2 dollars of a grande drink at their Starbucks cafe. This was a more than bomb experience!
Genuinely, received the worst customer service of my life at this Barnes & Nobles, I recommend you avoid it at all costs. Thanks to "management" member, Amy, at this branch and the total lack of customer service she provided me I will never patron Barnes & Noble (stores or web) ever again. Why bother having brick and mortar locations if you staff them full of terrible employees that drive your customers away? 100% of all books I buy from here on out will be from purchased from independent book stores or Amazon, thanks entirely to the manager here named Amy and the way she treats Barnes & Noble customers.
Barnes Noble Booksellers is a US Book Store based in Columbus, Ohio. Barnes Noble Booksellers is located at 1739 Olentangy River Rd, Columbus, OH 43212, USA.
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