I called the store to speak wirh the person who sold me the merchandise to express my dissatisfaction with the delivery service....as a result another individual got involved and the conversation went down hill after I expressed my displeasure with the delivery service, the lack of respect for my time, and the inability that their divers/delivery service had in delivery our purchase. This individual (who said he was the manager) made excuse after excuse for the lack of driving directions that the drivers (key word drivers) had EVEN with they were using a GPS. At one point we were asked to meet the drivers in order to bring them to the place of epected delivery. Of course the response was no.UNBELIEVABLE!
The best furniture place to choose a variety of good furniture quality.
We paid for a product as well as a service (delivery service) .With that being said, as a paying customer I believe that if a product or service is offered to the consumer and if it lacks quality, or if it doesn't meet expected standards of what what was promised, or paid for....I have every right as a paying customer, to make contact with the business to address my concerns or displeasure about the purchase. Instead of the manager faiiled address my issue and chose to justify the lack of knowledge of the drivers/delivery service and argue with me
We paid for our purchase and delivery 6 days before it was to be delivered. We were given a delivery window of 1:00 - 4:00....but did not take delivery of the product after 5:30 among other issues
Bought my mattress and headboard and footboard there. Could not be happier with my experience
Ahmed sold me the mattress set my daughter "absolutely must have". He rapidly acquired the product and kept it for me during a busy move and widely swinging move-in dates. Their delivery people were fast, on-time, clean and respectful. I would use them again with zero hesitation. Hats off to their customer service level.
Sometimes situations such as this one can be used to re-evaluate the business objectives, as well as the people who represent your business
I will never buy anything from this store AGAIN due to the customer service from the driver and how the manage handled my complaint
Most importantly, if you are a business owner remember that Customer Service can determine the success of a business as well as the sales of products
I order a real leather 3 piece living room suite back in March of this yr paid in full & did not receive my third piece till July .... It should have never took 3 & 1/2 months for any furniture.
Rooms For Less Furniture is a US Furniture Store based in Columbus, Ohio. Rooms For Less Furniture is located at 1345 Morse Rd, Columbus, OH 43229, USA.
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