I never write online reviews, but I was absolutely blown away with the customer service I received by Megan R. She was an absolute breath of fresh air. I used the birthday discount over the phone (since I'm more than 2 hours away from KS) and she was so kind, and delightful to talk to. I don't think I've ever received such great customer service from anywhere in my life. I received a UPS tracking number not long after I spoke with her, and received my merchandise within 3 days. Thank you so much Megan. Your kindness does not go unnoticed. Many blessings.
Lana
This store is just amazing! I was able to finally purchase my birthday discounted item, and the lady helping me was so unbelievably kind and patient with me. She was very thorough and made sure I got exactly what I wanted and sent me all the info via email on it. I will definitely be purchasing with this store again! I highly recommend them! =D
I rarely take the time to write reviews but after the experience I had over the weekend I felt compelled to share. I purchased a ring from this store about 9 months ago. I was careful to remove the ring before using hand sanitizer or washing hands but still started to notice the gold on the underside and on the prongs that held the stone started to turn copper-colored. I brought the ring in this past weekend (without my receipt). I explained to the sales girl that I only bought it 9 months ago and showed her what happened. I asked if they had a way to fix it or anything like that. Without asking any more questions or asking me to present any sort of proof of purchase, she told me that they would replace it. She took it to the back and brought out a brand new one, just like the one I had purchased and allowed me to try it on. Once I confirmed it was the right size, she sent me on my way and gave me some more tips for how to prevent that from happening again. I was blown away at the level of customer service and the ease of the whole interaction! Being in a sales role myself, I can appreciate that this type of interaction is not a salesperson's favorite, as she would make no money on this transaction. But despite that, she still was friendly, professional and very helpful. I wish I had gotten her name to give her the praise she deserves. I walked in disappointed and questioning whether or not I would be purchasing Kendra Scott jewelry again and I left very satisfied and assured that I in fact would be purchasing there again. I am already planning what pieces I will buy in the future! Thank you to this store and the salesperson who helped me! Your customer service does not go unnoticed!
I went though a situation where I could no longer bring myself to wear the necklace someone had bought me. When I told the company about the situation they never hesitated to make sure I got a new necklace of my choice. I sent the old one back and got a new one all free of charge. No shipping on the return or the new product. I wish all companies could be like them!! THANK YOU!
Kendra Scott is a US Jewelry Store based in Columbus, Ohio. Kendra Scott is located at 4165 The Strand, Columbus, OH 43219, USA.
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