The staff at Upper Arlington AAA store are very nice to me everytime when I come in to get maps, TripTiks and TourBooks. But one of my Travel Consultants: Erin Arvay and Susan Underwood did a wonderful job getting my TripTik routings done and fast. Sometimes, I also have Linda Brooks helped me with my other TripTik routings when Erin or Susan are not in the office as well.
I know the reviews were pretty good for this particular location. However, I did not have a good experience. First of all, I came in for Cedar Point tickets. The website was down to access any tickets. I understand that happens from time to time. However, there was no apology or an alternative given. So, I decided to talk to an agent about a possible cruise. I had to wait when I saw certain agents just talking to each other. Maybe, only certain agents can assist with cruises. I don't know. The agent, Susan Underwood, was the only highlight of the visit. She was very informative, friendly and helpful. Then, as I was leaving, I asked another agent if I needed to check out a travel guide. He rudely whispered, "I am on the phone." I had no idea he was on the phone because everyone has headsets and he hadn't been talking earlier. It's not that anything terrible happened. I just did not feel very welcome.
Love the office itself - very attractive. Even better are the people. The staff is extremely friendly, very knowledgeable and helpful. They gave us great advice on re-routing a trip to avoid a difficult drive through the mountains. Also love the convenience of having the office in Kingsdale.
Accessories for travel and books on destinations. Member prices are ok. Non member are quite high.
Very disappointed...cannot comment on the service as they offered none! They do not answer the phone!!! It rolls to the "Main Office" and a very rude man tells you to leave a voice message when you call back for the 6th time!!!
Aaa Upper Arlington is a US Travel Agency based in Columbus, Ohio. Aaa Upper Arlington is located at 3096 Kingsdale Center, Columbus, OH 43221, USA.
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