I am so very frustrated with this place. I scheduled appointments on Monday for appointments today, Friday with receptionist lashonda. She confirmed our appointments I even called & confirmed again because these appointments we're for my bridal party and very important. I walk in this morning & they can't find our appointments, she even aknowledged lashonda works there. But said sorry. Did not offer a reason or solution besides that 2 of her therapists did not show up today. How unprofessional. So disappointed. I have had other problems with scheduling appointments with them & using their online scheduling. I can't believe this place is still in business. The 2 massages I had there were just ok. The fascial I had was nice, that's the only positive experience I've had. I cancelled my membership because I wasn't happy with this place about a month ago & have to use my packages in a timely manner. I thought what a nice time to use my packages for my wedding. I got my girls together everyone took off work. I wish they had competent employees & management. Again so disappointed.
Great experience(s) I just keep going back. Have facials and massages..
If I could give no stars I would! I hate to bash a company or even complain. But I have never been so disrespected when I'm suppose to be receiving a service . I had an appointment with Ruth at 1:30pm my husband scheduled it for my birthday I get there at 1:20the women hands me the paper work I am ok the phone with my husband as I feel at the paper work then I hand them back the clipboard and the last at the front desk said I can go to the restroom so it dosnt interrupt my massage . I get out the restroom and Ruth rudely call my name and tells ne where to go ... I noticed it was 10mins and no one told me the time Ruth was nasty she told me ... you took 20 mins to fill out your paperwork (which was a lie) and your not even on my bed. I couldn't believe she talk to me that way I told her I wanted to cancel and a refund . We went to the front desk and they ask what happened I told them and the offered to get the owner . I thought the owner was coming to apologize for the experience, but instead he challenged me ... I just simply asked that they take my card off file and be done with it but he threatened to charge me still because (his words exactly )I didn't finish my paper work in a timely manner. I told him I'm not at school or work I'm here to get a massage and you will not charge my card because no cancellation policy was initially disclosed to me or my husband and services where not rendered. AND ON TOP OF THAT I WAS DISRESPECTED BY RUTH! So save your selves everyone go to massage elements or massage envy this place is horrible ... At least this location is...I have been in customer service for 10 years . It's not hard to treat people right!
I go there every 5 weeks for an eyebrow treatment, they always get the color right and do a great job. Also last time I added a foot treatment and it was divine. I have had facials and massages and all of their services are top notch. I have been going to H&S for 2 yrs now. I highly recommend them and esp a massage by Lynne or eyebrows by Madeline.
Highly recommend..
Very professional and friendly staff. Great atmosphere. They truly made it all about me. No hard up selling either.
Hand Stone Massage And Facial Spa is a US Beauty Salon based in Columbus, Ohio. Hand Stone Massage And Facial Spa is located at 1190 Polaris Pkwy, Columbus, OH 43240, USA.
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