As customers, when we walk into this type establishment, we understand that these are students and they are in training.
I truly love this place!!! My daughters have been serviced here multiple times and each time is an amazing experience!!! Very professional atmosphere!! Thanks again!
Again ladies continue to strive for excellence and be blessed.
They were extremely unprofessional. Spoke to you as if you were a nuisance, not a paying customer. The students spoke to each other about personal lives, what club they went to & who's man was texting them to kick it later. Not bringing my daughter back here EVER. Get some class, Ladies! Unfortunately, they obviously don't teach that at this learning institute.
So I've been coming to NDBI Since 2013 and so far my experiences have been good and bad. There has been times when I would ask for a flat iron/ press silk or even a relaxer and the students would Take up to 5-6 hours just to finish my hair and the instructor would come and help them speed up the process. I understand that it's a school but that's a place where you build clientele and you have to be trained to at least know you have to give the clients what they paid for And at least be mindful that there are eyes and ears everywhere so you have to be careful with what you say and how you say it. I asked for a relaxer retouch and a haircut with a pin curl today and the lady who did it was nice and very professional at first but she made it well know that she was hungry and had a bad headache..I told her to take a break but she Said she was good. So when she was finished I thought the style was cute but I wanted a pin curl and she told me they don't do that ..long story short I left feeling like I didn't necessarily get what I asked and like my voice wasn't being heard and the instructors didn't really have my back when I said the last time the other girl actually used the pins on my hair and everyone was just standing there in awkward silence as the girl (doing my hair) told me she's not the other girl when it comes to pin curling my hair. When I first came to this place I was happy and felt like I'm finally going to be able to find nice people who can do my hair and know what they're doing but as always I come to this place because it's close to home and they are reasonable with their prices but after today I feel like my money and service is taken for granted.
I have had several of visits to get my hair done and each time I was satisfied with my hair. I love ❤ the way that the instructors were hands on with the students.
I’m not sure why this place has such bad reviews because I love this place! First time getting a silk press and my hair is so straight and silky! Everyone was very nice and welcoming also. Definitely going back.
New Directions Beauty Institute is a US Beauty Salon based in Columbus, Ohio. New Directions Beauty Institute is located at 2013 E Dublin Granville Rd, Columbus, OH 43229, USA.
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