I brought my mom here about a week ago for her birthday. I treated us both to a manicure and pedicure as well as she received a hot stone massage and I received a maternity massage. All of the employees we encountered were very friendly and we were satisfied. However due to time restraints they scheduled our manicure and pedicure first which at the time I didn't see a problem with. Once we were done with our massage I realized my thumb nail paint had chipped and both thumb nails of my moms were completely rubbed off. However the employee fixed it and we were happy. Once we left I took my mom out to lunch then we got home about 3 hours later. Well my mom had bumped her hand on a cabinet at home and it chipped the polish off of all of her nails. I was very upset considering the amount of money I had paid. So I called back and got a Carrie (I believe) who was non apologetic and rude telling me we had to come back within 5 days. I understand the policy but it had only been 3 hours!!! Absolutely no reason her nails should have already been ruined. My mom called back left a message for a manager and scheduled to go get her nails fixed. The manager did call back and apologize and my mom got her nails fixed. However my nails all started peeling off this past Saturday(a week after my manicure) I'm just very disappointed for the money spent how short of a time my manicure lasted, that my moms was ruined in a day, and the lack of professionalism from Carrie. I don't know if the massage messed our nails up or not but the customer should be warned of this if it's a possibility.
Amazing staff, atmosphere, and services! I took my 13 year old for her 1st massage and facial! We both had an amazing experience!! Highly recommend!!
They messes up my friends massage and blamed me for it. The owner was rude and defiant. That's not what customer service is about. DO NOT RECOMMEND ANYONE TO VISIT THIS PLACE.
Horrible experience!! My friend had booked me and another friend of mine for a hot stone massage which she reconfirmed with the receptionist while I was standing next to her. It was my first time getting a hot stone so I had no idea what the protocol for that massage is, Brittany was my massage therapist and she did a fabulous massage but it was not a hot stone it was just a regular massage. I kept thinking while I was getting my massage done that the hot stones will happen after the whole body massage but that was not the case. After Brittany asked me to get dressed, I went outside to the reception desk and asked Megan the receptionist why I didn't get a hot stone and her answer was that you weren't scheduled for one. I sat at the reception for the other friends to come out because their massage was about 20 min longer than mine. We were all shocked that this happened and the friend that had booked the appointments was taken aback with them trying to say that she had asked for only two hot stone and one regular massage, so they tried to put their mess up on my friends shoulder ( NOT ACCEPTABLE). I left my number for the owner to call back and she calls me the following day repeating the same story that Magen had already narrated to us which was that my friend messed up booking the service not realizing my friend and I were together at the reception desk paying for our services when my friend had repeated three hot stone massages. This owner was rude, kept arguing and did not apologize one single time instead kept putting the blame on my friend. I hung up on her because I have never seen such a business owner who doesn't know how to rectify their mess. Horrible experience!!!!
The spa is in a great location, and the staff was positive and friendly. The nail tech I had was wonderful and she did a fantastic job on my mani/pedi. The massage was a different story. I get frequent massages, as I have very bad neck and back pain. I specifically booked a deep tissue massage, confirmed that I wanted deep tissue pressure in my neck, shoulders, and back with my masseuse, Montana. The massage was relaxation pressure at best. It was a nice relaxing massage, but when I’m paying for a deep tissue massage that’s what I expect! Please, before giving Montana any further deep tissue clients, evaluate her ability to perform them! Otherwise give her the relaxation massage clients only as she seems relatively proficient in that area.
Extremely Unprofessional
Papillon Day Spa is a US Beauty Salon based in Columbus, Ohio. Papillon Day Spa is located at 8710 Lyra Dr, Columbus, OH 43240, USA.
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