I'm with many others regarding the customer service. He showed me a wired and wireless computer for my bike. The price difference was substantial, so I asked him what the difference was. He gave me a smug look and simply said, "The wire." Thanks genius, no crap, thought there was something else to justify the gap. After spending about $400, I asked him about bike racks for my car for future reference. He pointed in a general direction, and told me he could look at my car in terms of fit, but that it wouldn't make sense to look at my car now (it wasn't busy), since I wasn't looking to buy today. I am a paying customer that just gave you $400, and you can't look at a bike rack with me! When your store isn't even busy! If I spent that much, it isn't a stretch to think you can sell me a rack (which I would've likely bought).
This is one of the best bike shops around. You have a broad selection of bikes and accessories backed by rock solid knowledge. Dave's attention to detail and the overwhelming number of people he supports can sometimes derail the timeliness of his service but the end result is well worth the wait. Stop in, look around and then schedule some time with Dave to help you. The price is right and the expertise is unmatched. We are two happy Disc Truckers touring about. Thank you!
I did give 3 stars, because I did buy a bike and accessories. The prices seem reasonable, the variety was good, and I got the impression that he is incredibly knowledgeable and has the resources to fix many problems(based off of my very limited time there). Despite being annoyed with my questions, he did answer them before he knew I would buy. But frankly, I didn't like his general attitude toward myself and others (C'mon dude, smile once!), and I only come back to buy from people I like. I will soon be buying a bike rack, but purposely avoiding his shop because of his attitude.
I've worked at several bike shops in Columbus and I can say with absolute certainty that this is simply the best bike shop in Columbus. It has a very high quality inventory, with reasonable prices. Dave is the most knowledgeable person in the area. If you have something rare or expensive this is the only shop you can take it.
Great shop with great service! Guy was willing to listen and help guide me the right direction. And when I popped a tube trying to install he charged almost nothing to install quickly.
Very knowledgeable and provides solid information. Store is well stock and has anything you need. The store is very busy and it may take sometime but that tells you how good it is.
Baer Wheels is a US Bicycle Store based in Columbus, Ohio. Baer Wheels is located at 3510 N High St, Columbus, OH 43214, USA.
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