I tried calling the Polaris store to speak to a representative however Apple doesn't allow you to speak directly to a store rep their automated phone system keeps routing me to people who cannot answer a question about their Polaris store.. Last Saturday I scheduled a repair for my son's iPhone screen on Sunday. We arrive early and they were unable to assist us because they had too many phones. They tell us to come back within five days. I'm just trying to save some time and call ahead so we don't get to the store and they tell us again they are too busy to fix the phone. Poor customer experience.
Love a little retail therapy at Polaris along with a visit to the Apple store to get an update on using my Mac better! Don't miss Alterd State by the way, my favorite women's apparel stop, uplifting and refreshing!
Spent over 9 hours at this store attempting to fix a problem that one of the managers at the store started when they issued us a replacement phone that didn't work. We have been with Apple products exclusively for over 20 years. We have never experienced such poor customer service until we recently went to this store on two occasions. This store has poorly trained employees and the managers are completely incompetent. After spending 9 hours in and out of the store on a Saturday we walked away realizing that this store absolutely discriminates against certain customers. They were openly mocking certain customers and laughing about one line excuses that they had come up with that are over people heads. Their favorite line to use is "Unfortunately our systems won't allow us to do that, we really wish we could help you though". We witnessed this type of behavior happen consistently throughout the day. They made comments suggesting that because of peoples appearance or ethnicity they would never be able to afford certain devices. How is this stuff happening openly in a store and it's 2017? You would think Apple of all places would understand the importance of training their employees on workplace discrimination.
Not impressed with the lack of customer service. I guess when people start switching to Android, then they will recognize. If I'm paying for top of the line product, i expect at least decent service. If i want Walmart or McDonald's customer service, that's what I will pay for. If that's the service I'm going to get, that's where I will go.
You cannot just call the store, IMPOSSIBLE and ANNOYING, BUY A PC and avoid the control issues with APPLE. Their online genius bar scheduling is nearly impossible and beware of hitting any button as it will not give you any confirmations it will just cancel your appointment with no verification or options to adjust or change. VERY CLUNKY and OUTDATED system for scheduling any service appointment.
Apple Polaris Fashion Place is a US Electronics Store based in Columbus, Ohio. Apple Polaris Fashion Place is located at 1500 Polaris Pkwy, Columbus, OH 43240, USA.
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