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I damaged my computer (which I use daily for work) and decided to make the trip to Columbus to go to the Microsoft Store in hopes of getting my Surface Book repaired more quickly than it would be if I mailed it out. After getting there, I realized that I couldn't find my original receipt in my email and it wasn't coming up on my Microsoft account. It took a few minutes and some digging, but the staff was a great help and went way above and beyond, going as far as to hook me up with a scratch-and-dent newer model after we could verify that I was still under warranty. What I thought was going to be a stressful, expensive day worked out better than I even considered. I couldn't be happier with my experience.
Lost my order, lied to me about my delivery information, customer service refused to even attempt to resolve the issue. Acknowledged my order was never even shipped, but refused to send it or cancel my order. I will never buy from the Microsoft store again.
AMAZING customer service. Managers and staff went above and beyond to make a laptop situation correct. Store is clean, bright and well-staffed.
Great store! I missed the free windows 10 upgrade after July 2016, and I decided to purchase a Windows 10 Pro license from the Microsoft Store. The associates were very knowledgeable, helpful, and knew exactly what I needed. They even offered to install it for me, but I didn't need them to install Windows 10 Pro since I'm in the tech industry and know what I'm doing.
Microsoft Store is a US Electronics Store based in Columbus, Ohio. Microsoft Store is located at 160 Easton Square Pl, Columbus, OH 43219, USA.
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